At Lumora Luxuries, your satisfaction matters. We believe shopping for wellness should feel safe, simple, and stress-free. That’s why we offer a 100% No-Questions-Asked Refund Policy.
Our Promise
If you’re not completely satisfied with your purchase, we’ll refund you—no explanations required.
How It Works
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You may request a refund within 30 days of receiving your order.
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No reason needed. No forms. No hassle.
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Simply contact our support team, and we’ll take care of the rest.
What’s Eligible
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All products purchased directly from lumoraluxuries.com
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Candles, skincare candles, and accessories
Refund Details
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Refunds are issued to the original payment method
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Once approved, refunds are typically processed within 5–10 business days
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Original shipping fees (if applicable) are non-refundable
Returns
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In some cases, we may request the item be returned.
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If a return is required, instructions will be provided by our support team.
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Return shipping costs may apply unless the item arrived damaged or incorrect.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us immediately. We’ll make it right—either with a replacement or a full refund.
How to Request a Refund
Email us at support@lumoraluxuries.com with:
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Your order number
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A short message requesting a refund